Warranty and Policy Statements
Thank you for your interest in Premier Handling Solutions. We guarantee to provide our customers with quality products at the most competitive prices. Bear in mind that any price is subject to adjustment due to changes in the manufacturing process. Price changes may be issued without prior notice. PHS reserves the right to repeal and correct any pricing errors that may be made in the quoting and ordering process. This can include orders that have already been charged to a credit card.
At PHS, we always do our best to honor a customer’s product return request as quickly as possible. Our return policy requires that all returned products have a Returned Goods Authorization (RGA) number for a request to be considered. To receive a full refund, products must be returned intact and in like-new condition. Customers will be charged a restocking fee of 25%, and are responsible for return shipping costs. PHS accepts returns that are dated within ten days of the product’s receipt, with the exception of custom orders which are non-refundable. We ask that the product is sent back within five business days of receiving the RGA identification number.
At PHS, warranted equipment is only honored to the customer named on the original receipt of the purchase. Warranties do not cover products that are in any way damaged. Such damage would also include lack of maintenance, negligence, accidents, etc. Products under warranty that wish to be returned must receive an RGA before parts and equipment can be refunded. A credit to the customer will be issued immediately following the return approval from PHS. Parts and equipment can then be returned; shipping damage, shipping cost, and labor cost is not covered under warranty. PHS will in no event be liable for product-related damage, injury, or death. At PHS, we make every effort to ensure that are customers are provided with durable products that meet the highest standards. Thank you, PHS Management